Frequently Asked Questions

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How does delivery work?

Local Vancouver deliveries will be sent out within 3 business days.

Deliveries outside of Vancouver will be shipped to consumers through a carrier like Canada Post. Delivery fees will vary by location.

Do you have set delivery days locally?

Nope! Local deliveries around Vancouver will happen within 3 business days of an order being placed.

Do you ever plan to offer other size options?

Once we launch our own facility, we have ambitious plans for a whole array of products and sizes.

How do I find support for purchases?

Reach out. We are always happy to talk to our customers. You can try the chat in the corner, or reach out to us by:

email hello@susgrainable.ca

phone 604-262-9165

How do I track packages?

Parcel tracking can be done through the Shop app by Shopify.

Are your products plant-based?

All of our baking mixes and flours are plant-based. Our instructions may ask for butter and egg, but you are always encouraged to get creative and swap your own plant-based alternatives.

Are your products gluten free?

Our products do contain gluten. While barley is naturally lower in gluten than wheat, there is still gluten in our products. We are working on a new line of gluten-free items which we aim to launch soon.

Do your products contain nuts?

We do not add nuts to any of our packed mixes. However, they are packed in a facility that contains nuts and equipment that contacts a variety of nuts.

Where are your products produced?

We happily produce all of our products at our Powell Street location in Vancouver, BC.

Why do you add sugar to your products?

Sugar is an important part of many baked goods. We do our best to limit it while balancing flavour. One key metric to follow with our mixes is the sugar to fibre ratio. Diets are all about balance and we've closed the gap between sugars and fibres in our mixes.

What is upcycling?

The process of upcycling is defined as reusing in such a way as to create a product of higher quality or value than the original. Susgrainable’s upcycled barley flour comes from malted barley from the beer making process. Beer utilizes the sugars from barley, leaving behind the fiber and protein.