Privacy policy

At Susgrainable, we believe your privacy is as important as the planet we’re working to protect. We collect only the information we need to serve you better, and we protect it using strong security measures and carefully managed processes. We never sell your personal information, and we never share it for marketing purposes outside of Susgrainable without your explicit consent.

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.susgrainable.ca, www.susgrainable.com, or www.bakingkits.ca (the “Site”).

1. Collecting Personal Information

We collect personal information to process your orders, improve your experience, and operate our business effectively and securely.

Types of Personal Information We Collect:

Device Information

  • Examples: browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

  • Purpose: to ensure the Site loads properly, perform analytics, and improve functionality.

  • Source: collected automatically via cookies, log files, pixels, and similar technologies.

  • Disclosure: shared with Shopify (our e-commerce platform) for business purposes.

Order Information

  • Examples: name, billing and shipping addresses, payment information, email address, phone number.

  • Purpose: to fulfill orders, process payments, ship products, provide invoices/order confirmations, communicate with you, screen for fraud, and — with your consent — send marketing updates.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify, shipping providers, and secure payment processors (such as Square).

Customer Support Information

  • Examples: name, contact details, order details, and any other information you provide when seeking help.

  • Purpose: to resolve issues and provide support.

  • Source: collected from you.

  • Disclosure: shared only as needed with service providers assisting in customer support.

2. Minors

Our Site is not intended for individuals under 13. We do not knowingly collect information from children. If you believe your child has shared personal information with us, contact us immediately to request deletion.

3. Sharing Personal Information

We share your personal information only with trusted third-party service providers who help us operate our business, such as payment processors, shipping partners, and technical support platforms.

  • These providers may only use your data to perform services for Susgrainable and must protect it in line with applicable laws.

  • We do not sell, rent, or distribute your personal information to third parties for marketing purposes.

  • We will never share your personal information for marketing outside of Susgrainable without your explicit consent.

We may also share information to comply with laws, respond to lawful requests, or protect our rights and safety.

4. Behavioural Advertising and Analytics

We may use certain tools, such as Google Analytics, to understand how customers use our Site and to improve your shopping experience.

  • You can read more about Google’s privacy practices here and opt out here.

  • You can control ad preferences for platforms like Facebook, Google, and Bing through their respective settings.

You can also visit the Digital Advertising Alliance’s opt-out portal to manage interest-based advertising.

5. Using Personal Information

We use your information to:

  • Provide and deliver products and services

  • Process payments and prevent fraud

  • Ship orders and communicate updates

  • Improve our Site, products, and services

  • Send you marketing communications from Susgrainable if you’ve consented

  • Comply with legal and regulatory obligations

6. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze Site performance. You can manage or block cookies in your browser settings, but this may affect Site functionality. See our Cookie Policy section above for details.

7. Security Measures

We take your privacy seriously and use multiple safeguards to protect your personal information, including:

  • Secure data encryption during transmission (SSL/TLS)

  • Restricted internal access to personal data

  • Regular security monitoring and updates

  • Use of trusted third-party service providers who meet strict data protection standards

8. Do Not Track

We do not alter our data collection when we detect a Do Not Track signal because there is no consistent industry standard for handling such requests.

9. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions, requests, or complaints about this policy, you can contact us at:
Email: hello@susgrainable.ca
Mail: Susgrainable Health Foods Inc., PO Box 232, Barons, AB T0L 0G0

Last updated: August 15, 2025