Terms of service

Last Updated: August 15, 2025

This website is operated by Susgrainable Health Foods Inc. (“Susgrainable”, “we”, “our”, “us”). Throughout the site, the terms “you” and “your” refer to the user, whether as a visitor, customer, vendor, or content contributor.

By accessing our website, purchasing from us, or otherwise using our services (the “Service”), you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms incorporate by reference any additional policies or terms we make available, including our Privacy Policy and Return Policy.

If you do not agree to these Terms, you may not use our website or services.

1. Overview

Susgrainable offers this website, including all information, tools, and services available from this site, conditioned upon your acceptance of these Terms. We may update these Terms at any time by posting the revised version on our website. Your continued use of the Service after changes are posted means you accept the updated Terms.

2. Online Store Terms

By using our website, you confirm that you are either:

  • At least the age of majority in your province, state, or country of residence, or

  • The age of majority in your jurisdiction and have given consent for any minor dependents to use the site under your supervision.

You may not use our products for any unlawful purpose, and you may not transmit any malicious code, viruses, or other harmful materials. A breach of these Terms will result in termination of your access to the Service.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.
Your content (excluding payment information) may be transferred unencrypted across networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

4. Accuracy of Information

We aim to provide accurate and up-to-date information, but we do not guarantee the completeness, accuracy, or timeliness of content on our site. Historical information is provided for reference only. We may update content at any time without obligation to notify you.

5. Product and Service Changes

Prices and product availability are subject to change without notice. We may modify or discontinue any product or service at our discretion. We are not liable for any modification, suspension, or discontinuation.

6. Products or Services

Some products may be available exclusively online and may have limited quantities. All sales are subject to our Return Policy. We make every effort to display products accurately but cannot guarantee your device’s color display is exact.

We may limit sales to certain people, geographic regions, or jurisdictions and may restrict quantities. We reserve the right to discontinue any product at any time.

7. Billing and Account Information

We may refuse, limit, or cancel orders at our discretion, including those placed under the same customer account, credit card, or shipping address. We will attempt to notify you if changes to your order occur.

You agree to provide accurate, complete, and current purchase and account details, and to promptly update them.

8. Third-Party Tools and Services

We may provide access to third-party tools, platforms, and service providers that help us operate our business — for example, Shopify (e-commerce), Square (payments), and logistics partners.

These services are provided “as is” and without warranties from us. We are not responsible for your use of third-party tools or any damages they may cause. You should review third-party terms and privacy policies before using their services.

9. Third-Party Links

Our site may contain links to non-Susgrainable websites. We are not responsible for their content, products, or services. Your dealings with third parties are at your own risk.

10. User Submissions

Any comments, ideas, or submissions you send us may be used by us without restriction, unless otherwise agreed in writing. You must not post content that is illegal, infringing, defamatory, obscene, or harmful. You are responsible for your submissions.

11. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy, which explains how we collect, use, and protect your data. We do not sell your information and do not share it for marketing purposes outside of Susgrainable without your explicit consent.

12. Errors and Omissions

We reserve the right to correct any errors or inaccuracies and to update or cancel orders where information is incorrect, without prior notice, including after an order has been submitted.

13. Prohibited Uses

You may not use the Service:

  • For unlawful purposes

  • To violate intellectual property rights

  • To harass, abuse, discriminate, or spread harmful content

  • To transmit malicious code

  • To collect or track personal information without consent

  • To spam, scrape, or otherwise misuse the Service

We may terminate your access if you engage in prohibited conduct.

14. Disclaimers and Limitation of Liability

Our Service is provided “as is” and “as available” without warranties of any kind, express or implied. We are not liable for damages arising from your use or inability to use our Service, except where prohibited by law.

Where limits on liability are not allowed by law, our liability will be the minimum permitted.

15. Indemnification

You agree to indemnify and hold harmless Susgrainable, its affiliates, officers, employees, and partners from claims, damages, and expenses arising from your breach of these Terms or misuse of the Service.

16. Severability

If any provision is deemed unenforceable, the remainder of the Terms will still apply.

17. Termination

We may suspend or terminate your access at any time if you breach these Terms. Termination does not affect rights or obligations accrued before that date.

18. Entire Agreement

These Terms, along with our posted policies, represent the entire agreement between you and Susgrainable.

19. Governing Law

These Terms are governed by the laws of Canada and the province of British Columbia.

20. Contact

Questions about these Terms can be sent to hello@susgrainable.ca or by mail to:
Susgrainable Health Foods Inc., PO Box 232, Barons, AB T0L 0G0